Terms of Service

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1. PROPRIETARY RIGHTS
   1. The information and materials located or hosted on, or linked to, our (the “Materials”) are protected by copyright, trademark and other forms of proprietary rights. Such Materials include, but are not limited to, any price information, data, photographs, graphics, illustrations, designs, trademarks, trade names, service marks, product names, logos, insignias or other devices, software programmes, downloadable files, software applications, interactive features, tools, services or other information or content made available on or through our Website. The presentation and layout of the Materials is also protected by copyrights, trademarks, service marks, international treaties and other proprietary rights and laws of Singapore, Malaysia and other countries.
   2. The terms “Hippo” and our logo are our trademarks, trade names and service marks.
   3. Unless otherwise stated, the rights, titles and interests to the Materials are owned by, licensed to or controlled by us.
   4. All other trademarks, trade names, service marks, product names and logos contained herein that are not owned by, licensed to or controlled by us are used in an editorial fashion only, and to the benefit of respective owners, with no intention of trademark infringement.
2. ACCESS TO OUR WEBSITE
   1. You may access and view our Website and may save an electronic copy or print out a copy of the Materials, solely for your own personal and non-commercial use. All copies that you make must be in the form as presented on our Website and must include all applicable copyright and other notices on our Website.
   2. Except with our prior written permission, you may not copy, store (either in hardcopy or in an electronic retrieval system), adapt, alter, translate, transmit, disseminate, distribute, perform, broadcast, publish, reproduce, publicly display, hyperlink, sell, license, rent, lease or otherwise transfer any of the Materials, or otherwise transfer any of the Materials to any other person (whether for direct commercial purpose or monetary gain or otherwise) or otherwise use in whole or in part in any manner.
   3. Except with our prior written permission, you may not create a derivative work from the Materials, nor decompile, reverse-engineer or disassemble the Materials.
   4. Any rights relating to the Materials and our Website not expressly granted herein are reserved and no licence or right is granted to you by implication, estoppel or otherwise.
3. NO UNLAWFUL OR PROHIBITED USE OF OUR WEBSITE

   You acknowledge and agree that, as a condition of your access and use of our Website, you will not use the Materials or our Website for any purpose that is unlawful or prohibited by these Terms of Use. You may not use our Website in any manner that could damage, disable, overburden or impair any Hippo server, or the networks connected to any Hippo server, or interfere with any other party’s access and use of our Website. You may not attempt to gain unauthorised access to our Website, or any services provided via our Website, other accounts, computer systems or networks connected to any Hippo server or to any of the services provided via our Website, through hacking, password mining or any other means. You may not obtain, or attempt to obtain, any Materials or other information through any means not intentionally made available on or through our Website.

4. REGISTRATION

   If you wish to connect to the Hippo devices or conduct a transaction on the Website, you will have to register and become a registered user (“Hippo User”) prior to the completion of any transaction on the Website. To register onto the Website, a user will have to provide information such as his/her name, email address, country of residence, gender, and date of birth and create a password. You understand that Hippo may introduce a fee for registration on the Website (“Registration Fees”). Registration Fees, if and when introduced shall be non-refundable. Hippo may introduce special features which may be made available to Hippo Users who pay Registration Fees.
   
   Registration is only a one time process and if the Hippo User has been previously registered, s/he shall login / sign into his/her account using the same credentials as provided during the registration process. We request you to safeguard your password to your account on the Website and make sure that others do not have access to it. It is your responsibility to keep your account information current.
   
   A Hippo User may wish to schedule or manage an appointment through his/her account for his/her dependents. While a Hippo User will be able to do, please note that such Hippo User will be responsible for any activity that is undertaken through his/her account on behalf of his/her dependents.

5. INTERACTION ON THE WEBSITE

   You understand and agree that any interactions and associated issues with the doctors on the Website including but not limited to the medical outcomes and service issues, is strictly between you and the doctors. You shall not hold Hippo responsible for any such interactions and associated issues. Hippo is not involved in the provision of any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the doctor you interact with. If you decide to engage with a doctor to provide medical services to you, you do so at your own risk. The results of any search you perform on the Website for your vital statistics, analysis and social interactions on the basis of your specific request, should not be construed as diagnostic by this Website. Hippo shall not be responsible for any breach of service or service deficiency. We cannot assure that all transactions will be completed nor do we guarantee the ability or intent of doctors or other health care providers to fulfil their obligations in any transaction. We advise you to perform your own investigation prior to selecting a doctor or a health care provider.
   
   Third Party Services:
   You understand that third party services may be made available by the Company on the Website. For example, you may be able to book transportation arrangements, or schedule a home visit by a doctor or nurse through the Website. Please note that in the event you choose to receive any such third party services that are made available on the Website, Hippo will be required to provide your basic information to the third party services company necessary to fulfill your request. You will be absolutely and solely responsible for your interactions with such third party service providers. Hippo shall not be held responsible for any lapses, shortcomings or deficiency of services by such third party service providers to you. Hippo provides these third party services to you solely for your conveinence and hereby does not endorse the services of any third party service providers that are made available on the Website.
   
   Information Uploaded by You on the Website:
   You understand that you may have the option of uploading your health/ medical information on the Website in order to enable your doctor access your previous medical history. While Hippo takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the Website is at your own risk. By uploading/sharing/disclosing your medical information on the Website, you hereby give your consent to Hippo to store such health/medical information on Hippo’s servers. Hippo will retain such medical/health information you upload on the Website for as long as it is needed to fulfil the service you seek to receive on the Website. If you delete your account, Hippo will correspondingly delete such medical/health information. Note that: (1) there may be latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
   
   Sharing of Information Uploaded by You on the Website:
   Unless you specifically consent to share information - medical or otherwise - with your family members, friends, doctors or third party service providers, Hippo does not share such information that you upload on the Website. While Hippo takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the Website is at your own risk.
   While Hippo endeavours to protect any information uploaded or shared by you on the Website, you understand that Hippo shall not be held liable or responsible for the loss or damage to such information on the Website. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the Website as a primary “data room” to store your medical/health records.
   
   SMS Messages Received From the Website:
   You understand that once you register as a Hippo User on the Website, you will receive email notifications and/or SMS messages from Hippo on your registered mobile number. These messages could relate to your registration, transactions that you carry out through the Website and promotions that are undertaken by Hippo. Please note that Hippo will send these notifications and/or SMS messages only to the registered mobile number or such other number that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct number for the transaction you wish to enter. Further, Hippo may also send notifications and reminders to you with respect to appointments scheduled by you for the Services that you have subscribed to on the Website. Please note that while Hippo endeavours to provide these notifications and reminders to you promptly, Hippo does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It is your responsibility to ensure that you attend any appointments that you may schedule with a doctor or a health care provider through the Website.
   
   Collection of fees:
   You understand that Hippo provides various Services on the Website. While some of these Services are provided for free, there are certain Services for which costs will be incurred by you, if you decide to receive such Services (“Paid Services”). Hippo may in such event provide billing services on behalf of the doctor or our third party service provider(s). Should you wish to receive those Paid Services, you acknowledge that Hippo will collect the payment for such Paid Services for and on behalf of the doctor or our third party service provider(s) providing such services. You acknowledge and confirm that Hippo shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of Paid Services, for any reason whatsoever.
   
   Wellness Support Information:
   We may provide information to assist you in wellness decision-making. This may include general health-care related information and resources. We may also provide question and answers for our users to exchange information with doctors, nutritionists and dieticians. The information and materials available through the Website are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment. Information that may be placed on the Website by third parties are beyond our control. We are not responsible for the accuracy or completeness of information available from or through our Website. You assume full risk and responsibility for the use of information you obtain from or through this site, and you agree that Hippo is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any provider of health care or health-related products, items or services, and the appearance of materials on the Website relating to any such products, items or services is not an endorsement or recommendation of them. You agree to review the definitions, functionality, and limitations of the Services, and to make an independent determination of their suitability for your use.

6. NO DOCTOR - PATIENT RELATIONSHIP

   Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical or healthcare profession. The provision of such Information does not create a licensed medical or healthcare professional/patient relationship, between Hippo and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified doctor.
   We make no guarantees, representations or warranties, whether expressed or implied, with respect to the professional qualifications, quality of work, expertise or other information about the doctors provided on the Website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

7. LIMITED LINKING AND FRAMING OF OUR WEBSITE
   1. Unless otherwise stated, you may not link (including, but not limited to, hyperlink, in-line link or deep-link) (hereinafter collectively referred to as “Link”), mirror or frame our Website or any part thereof to any other web page, website, server or otherwise. Except with our prior written permission no trademark, trade name, service mark, product name or logo may be used as a Link or to mark any Link to our Website or any part thereof or any other web page or website.
   2. Subject to the restrictions below, you are allowed to hyperlink to our home page at www.myHippo.co or to deep-link to certain of the web pages of our Website:
      • You may not deep-link to our Website or any part thereof which contains the following Materials: prices, documents of listed issuers or third parties (including, but not limited to, prospectuses, annual reports, circulars, corporate announcements).
      • You may not deep-link to our Website or any part thereof which was dynamically created by our system and customised for particular usage sessions.
      • You may not hyperlink or deep-link to our Website or any part thereof from any web page or website which contains materials or information which is inappropriate, profane, defamatory, infringing, obscene, indecent, vulgar, harassing, privacy invading, abusive, threatening, harmful, tortious, objectionable, unlawful or violates any applicable intellectual property or proprietary rights.
   3. Notwithstanding anything to the contrary in these Terms of Use, we reserve all rights to terminate any Link from any website to our Website for any reason. Upon our instructions, you must disable, remove and terminate any Link from any web page or website, or any mirroring or framing of our Website or any part thereof immediately.
   4. We have no responsibility for the content available on any website which Links, mirrors or frames our Website or any part thereof. In no circumstances will we be considered to be associated or affiliated in whatever manner with any trademarks, trade names, service marks, logos, insignia or other devices used or appearing on websites that Links, mirrors or frames our Website or any part thereof.
8. LINKS TO OTHER WEBSITES
   1. Any Links provided on our Website are provided for your convenience only. Should you leave our Website via such a Link, the content that you view in such linked web page or website owned or operated by third parties is not provided or controlled by us. We have not developed or reviewed, and are not responsible for the consequences of your accessing the linked web page or website, and/or the content at those web pages or websites. We make no guarantee, representation or warranty as to, and have no liability for, any content at those websites, including, but not limited to, guarantees, representations and warranties regarding truth, adequacy, originality, accuracy, timeliness, completeness, reasonableness, non-infringement, suitability, satisfactory quality, merchantability or fitness for any particular purpose or any representations or warranties arising from usage, custom or trade or by operation of law.
   2. Any such Link to other linked web pages or websites on our Website does not constitute an endorsement, authorisation, verification or representation that we are affiliated with the operators or owners of those linked websites, or the contents.
   3. You agree that your access to and/or use of such linked web pages or websites is entirely at your own risk and subject to the terms and conditions of access and/or use contained therein.
9. THIRD PARTY ADVERTISING

   We may allow third party advertisers to place advertisements on our Website or any part thereof. Such advertisements will be clearly identified as originating from third parties. We do not endorse, and will not be responsible for, the contents of such advertisements or for your access, use, reliance, sale, purchase, or other action on your part with respect to the contents or subject matter of such advertisements. Paragraph 5 of these Terms of Use shall apply in respect of any Link contained in any such advertisement.

10. IDENTIFICATION KEY AND PASSWORD
    1. Certain web pages and/or sections of our Website may only be used or accessed through an identification key and password.
    2. Identification key and/or password may either be assigned to you or selected by you. Where they have been selected or changed by you, we have the discretion to reject any selection or change without assigning any reason. We recommend that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.
    3. You will be solely responsible to keep the identification key and password confidential, secret and secure. You must not disclose it, or allow it to be disclosed, to any other person.
    4. If you believe that the security or confidentiality of your identification key or password has been compromised, you have the responsibility to change your identification key or password. You will be liable for any unauthorised use or access of such web pages and/or sections of our Website. We are not liable for any damages resulting from any security breaches, unauthorised and/or fraudulent use or access of such web pages and/or sections of our Website with your identification key and/or password.
11. DISCLAIMERS AND EXCLUSION OF LIABILITY
    1. The Materials are of a general nature which have not been verified, considered or assessed by us and are provided to you on an “as is” and “as available” basis without warranties of any kind. Your use of the Materials is at your own risk. We hereby disclaim all liability and responsibility to update the Materials. We do not make any representations, and hereby disclaims all warranties, express or implied, statutory or otherwise to the extent permitted by law, in respect of our Website or the Materials, including, but not limited to, guarantees, representations and warranties regarding truth, adequacy, originality, accuracy, timeliness, completeness, reasonableness, non-infringement, suitability, satisfactory quality, merchantability or fitness for any particular purpose, or any representations or warranties arising from usage, custom or trade or by operation of law.
    2. Due to the inherent defects of electronic distribution, there may be errors, delays, omissions, interruption, and breach of security, corruption, unavailability of access in connection with or inaccuracies in the Materials or our Website (“Defects”). We do not guarantee, represent or warrant that access and use of our Website will be uninterrupted. We assume no responsibility for consequences of any such Defects even if either of us had been advised as to the possibility.
    3. We do not guarantee, represent or warrant that our Website is free of malicious software, including, but not limited to, viruses, computer worms, Trojan horses, spyware or other harmful components (“Malicious Software”). We accept no liability for any loss, damage, claim liability, expense or costs that may result from any transmission of such Malicious Software via our Website (including, but not limited to, files downloaded from our Website).
    4. You should not take any action, or omit to take any action, in reliance on the Materials or our Website without independent verification or advice.
    5. We will not be liable to you or anyone for any loss, damage, claim, liability, expense or costs, whether in contract, tort (including negligence) or otherwise, arising out of or in relation to:
       • anything done or omitted to be done in relation to the Materials;
       • the use of the Materials; or
       • the use or access of our Website.
    6. We will not be liable for any direct, indirect, consequential, incidental, special or punitive loss, damage, claim, or liability including, but not limited to, loss of data, profits, business contracts or business opportunities, whether in contract, tort (including negligence) or otherwise.
    7. You hereby agree to indemnify and hold us harmless against all loss, damage, claim, liability, expense or costs suffered or incurred by you in connection with or arising from:
       • your access and/or use of our Website;
       • any other party’s access of our Website and/or use of the online services using your username and/or login password;
       • your breach of any of these Terms of Use; and/or
       • any other party’s breach of any of these Terms of Use where such party was able to access and/or our Website and/ by using your identification key and/or your password.
12. VIOLATIONS OF THESE TERMS OF USE

    We reserve the right, in our absolute discretion, to monitor any and all access and use of our Website. We reserve our right to suspend and/or terminate your access and/or use of our Website or any part thereof and we may block access from a particular internet protocol address to our Website or any part thereof in the event of any violation of these Terms of Use with or without notice to you. Any suspected illegal, fraudulent or abusive activity may be grounds for suspending and/or terminating your access to our Website. Upon suspension or termination, your right to procure the Services on our Website shall immediately cease and we reserve the right to remove or delete your information that is available with us, including but not limited to login and account information. In addition, we reserve the right to seek all remedies available under these Terms of Use, at law and in equity for violations of these Terms of Use.

13. CHANGES TO THESE TERMS OF USE

    We may, from time to time and at any time, update or revise these Terms of Use. Such update or revision is effective upon publication on our Website. You are responsible for ensuring that you have read the most current version of these Terms of Use. Your continued access and/or use of our Website will be deemed to constitute your conclusive acceptance of the updated or revised Terms of Use. The Materials are subject to change including, without limitation, modification, deletion or replacement thereof without notice.

14. OUR DETAILS

    Our registered offices are as follows:
    Singapore Registered Address 54, East Coast Road, #02-07, Singapore 458949
    Principal Office c/o Platform E, 41 Namly Ave, Singapore 267616
    
    Malaysia Registered Address 2-37, PV 128, 128, Jalan Genting Klang, 53300 Kuala Lumpur, Malaysia
    Principal Office D-09-07, Mitraland Corporate Office Tower, 13A, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor Malaysia

15. SEVERABILITY

    If any provision of these Terms of Use, in whole or in part, is held to be illegal, invalid or unenforceable under any enactment or rule of law or by any court in any jurisdiction: (i) such provision or part will, to that extent, be deemed not to form part of these Terms of Use, but the legality, validity and enforceability of the remainder of these Terms of Use is not affected; and (ii) the legality, validity and enforceability of that or any other provision or part under any other jurisdiction will not be affected.

16. GOVERNING LAW AND JURISDICTION

    These Terms of Use shall be governed by, and construed in accordance with, the laws of Singapore and Malaysia. You agree to submit to the non-exclusive jurisdiction of appropriate – Singapore or Malaysia – courts.

17. ENGLISH VERSION TO PREVAIL

    Should there be any discrepancy between any language and English versions of the Materials, our Website or these Terms of Use, the English version will prevail.